Our main office is located at the Billy Hall, Jr.,
Administrative Building at 1110 Washington St., 2nd floor, Suite 203 in Laredo Texas.
Office hours are from 8am to 5pm, Mondays thru Fridays. Management functions, support
services and agency referrals are some of the services provided at the main office. An
applicant may either call or walk in to our main office requesting utility or rental assistance
and the receptionist will then refer them to their designated center area where they can
obtain a written appointment from one of our caseworker.
The main office staff located at the William “Billy” Hall, Jr.
Administrative office consist of: Juan Vargas-Executive Director, James Flores–Deputy Director,
Maricela Benavides–Executive Administrative Assistant, Elizabeth Hinojosa – Program Coordinator,
Isis Pena – Case Management Specialist,
Selina Castillo - Administrative Technician, Josephine Acevedo - Administrative Budget Technician,
Cecy Bernal – Receptionist/Clerk, and Ricardo Rios – Driver/Custodian.
At the present time Webb County Community Action Agency has six (6)
Neighborhood Service Centers/Concilios within the County. Office hours are from 8am to 5pm, Mondays thru Fridays.
Some of the services provided at these centers are intakes for utility assistance, rental assistance, meals, grocery
bags and bread for distribution to pre-qualified clients and social interaction activities for our neighborhood participants.
Each caseworker is assigned to one of the six community centers. These caseworkers are responsible for providing and
coordinating services and intakes for their clients in their designated boundaries. These caseworkers are also responsible
for the collection of data and submission of reports to the CSBG Program Coordinator located at the main office. As needed,
caseworkers will conduct home visits to families in need of assistance, primarily to elderly and disabled and those who do
not have means of transportation and will also travel to outlying areas to conduct outreach services, distribute agency
brochures, enroll clients and offer other available services. The existing six (6) centers are listed below with the
assigned Caseworkers name, phone number and address:
Rio Bravo Community Center
/ Judy Mendiola, Caseworker / (956)728-9898 / 1600 Orquidia
Lilia Perez Community Center
/ Sandra Perez, Caseworker/ (956)724-7050 / 4420 Santa Maria
Larga Vista Community Center
/ Toni Guerra, Caseworker / (956)724-4058 / 5411 Cisneros
Fernando Salinas Community Center
/ (956)724-1268 / 2600 Cedar
Mirando Community Center
/ Mirando, Bruni, Oilton & Santa Teresita (Rural Quad City Area)
/ by rotating Caseworker/ (956) 523-4182
Webb County CAA Main Office
/ (956) 523-4182 / 1110 Washington, Suite 203
To fulfill requirements, Webb County CSBG
sub-recipients must complete an intake form which will include demographic
and household characteristic data required for monthly performance and
expenditure reports for all households receiving assistance from Webb County
Community Action Agency. A new CSBG intake form must be completed on an
annual basis to coincide with the CSBG program year of January 1st through
As part of the intake process a
pre-assessment allows the Caseworker to identify, gather, compare
and evaluate information and data about client household to determine
the nature of issues or problems involved the capacities and resources
of the client household and the services needed to assist the client
household. Case Workers provide, case manages most clients to some degree but
not all clients will have the desire to transition out of poverty.
Clients must have the desire and drive to take the necessary steps
to change their economic situation. Transitioning out of poverty
occurs after clients have gone through the process of case management,
met their goals, and a change in income has occurred to bring the
household income 10 125% (or more) of the poverty income guidelines.
Case Management is the process of
identifying needs, providing services and/or referring clients to social,
legal, health and emergency services. Webb County CAA provides Case
Management services to assess the clients overall needs and develop a
plan for addressing their needs. It also works with clients to develop
solutions to problems and coordinating and monitoring progress made
towards resolution of problem(s). Caseworkers also assist in
representation on behalf of clients with other service providers to
assure that needed services are provided.
National Goals of the
Community Action Agency
Texas Department of Housing and
Community Affairs requires CSBG sub-recipients to address the national
goals. Utilizing the National Performance Indicators, not only all
goals are being addressed but additional Community Action activities
may also be reported.
1) Low income people become more self-sufficient.
2) The condition in which low-income live are improved.
3) Low-income own a stake in their community.
4) Partnerships among supporters of service to low income people are achieved.
5) Agencies increase their capacity to achieve results.
6) Low-income people, especially vulnerable populations, achieve their potential by strengthening family and other supportive systems.
Linkages and Funding
Webb County CAA has established
linkages with important service providers in our CSBG area. Linkages
have been established over the years by contacting other key service
providers on a regular basis, however, the majority of the coordination
takes place through our CSBG Caseworkers who work closely with other
caseworkers of other organizations with whom we coordinate other services.
Webb County CAA is a department of
Webb County and has inter-agency access to Social Services provided by
the Webb County Indigent Department, as well as verbal and more formal
agreement with service providers in our Country.
Mode of Operation (CAP Plan)
In order to operate efficiently,
Webb County CAA carries out its mission through a variety of means
including: a community wide assessment of needs and strengths,
comprehensive anti-poverty plans and strategies, provision of a broad
range of direct services, mobilization of financial and non-financial
resources, advocacy on behalf of low-income people, and partnerships
with other network organizations within the community in order to
eliminate poverty or address specific needs of the community.
The federal Community Services
Block Grant (CSBG) helps fund the operations of a state administered
network of local agencies that combat poverty. These networks of
nationwide agencies create, coordinate and deliver programs and
services to low income Americans in 99 percent of the nation's
counties. Community representation and accountability are hallmarks
of the (CSBG) network. Because the CSBG funds the central management
and core activities of these agencies, the CSBG network is able to
mobilize additional resources to combat the central causes of poverty.
In Texas, CSBG funds are administered by the Texas Department of Housing
and Community Affairs. The state of Texas has 45 CSBG eligible entities
that cover all Texas Counties.
Webb County CAA has also implemented
the Shah Software system which is a state of the art client tracking
system. The "Client Track" system is custom designed for Community Action
Agencies that need a "Single System" that will track all their clients
and all their programs. The system is based on a "Single Centralized
Client Intake" that is done only once per client and never again. The
intake is so structured that it will provide information to all your
different programs. The system will help you to track CSBG Services,
Case Management Services including Outcome Based reporting.